Can you make me a customized door or drawer size if I modify a cabinet?
It is possible to change a door’s width, but never its height. We can also provide a Custom Panel that can be used as the door; however, you will need to drill the hinge holes on site.
Do I need to be there on the day my kitchen is installed?
Yes, it is highly advised that the homeowner or decision-maker be present on-site to resolve any problems or questions in person and prevent misunderstandings.
Can I create my own kitchen design?
Yes you can design your space, choose your style and colour, submit your design and we’ll do the rest.
What is your lead time of delivery?
In a short 4-5 weeks, your order will be ready to install.
Do you offer a warranty?
We offer a full 2-year warranty on all of our products to be free of manufacturer defects in the construction, quality, and finish. Full warranty details are available here.
Can I change my order?
We understand that changes or revisions may be needed along the way; however, after the first 24 hours after you have placed the deposit, all changes to the original order would be treated as a new order.
Can I cancel my order?
Once the deposit has been placed, we begin the material procurement process right away. Within 24 hours of the deposit transaction, we have begun working on your project and will be past the point of canceling the order.
Can I return or exchange all or part of my order?
Unfortunately, due to the nature of our made-to-order process, the components are fabricated specifically for your project and therefore do not allow for returns or exchanges.
Do we have to have the IKEA kitchen planning file to get a quote or place an order?
The Ikea planner is the ideal tool for us to understand and quote. However, we can sometimes work from sketches or other types of architectural drawings. If you have something that you think may work, then please email it to us. We will take a look and let you know if it is clear enough […]
How long does an order take?
Ikea retrofit projects typically take four to six weeks, depending on the door style chosen. Our high gloss doors, super matte doors, and textured laminate doors take about four weeks. All other doors typically take six weeks. We update current lead times on our home page. Lead time is calculated from the time we have final […]
